Pharmaceutical Wholesaler for Independent Retailers

H. D. Smith was created to be a different kind of wholesaler. One that’s driven by Main Street instead of Wall Street. As a privately held company, we know firsthand the pressures of running a business. Through industry, business and competitive challenges, we’ll be here to serve you.

Full-Line Wholesale Services

  • Prescription Products

    Prescription Products

    Prescription pharmaceuticals account for the largest percentage of community pharmacy sales. These sales are best maximized with a strategic balance…

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  • Specialty

    Specialty

    We partner with our customers to identify their highest-value opportunities, address their most critical challenges and transform their operations.…

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  • Home Healthcare

    Home Healthcare

    With one of the largest wholesale home healthcare sales and customer service force in the industry, our team is committed…

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  • Consumer Products

    Consumer Products

    Well stocked shelves, popular products and effective merchandising are key influences in a successful health and beauty department.…

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  • Pharmacy Supplies

    Pharmacy Supplies

    Save time and money by ordering essential pharmacy supplies from H. D. Smith. We offer an extensive range…

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  • Exceptional Service

    Alennis Rivero, Pharmacy Tech
    Steven's Rx LLC
    Miami, FL
    H. D. Smith customer for 4 years

    “All I can say is that I have great sales reps that provide nothing but the best to their customers. The accounting department is also great and always helping customers get the best possible service”

    November 4, 2016

  • Never Too Busy to Help

    Brian Ambrefe
    Village Pharmacy
    Lynnfield, MA
    H. D. Smith customer for 2 years

    “No matter who I call and no matter how busy they are, I am always made to feel that I am the only thing that matters to customer service. Believe me, that goes way beyond the customer service of our previous suppler.”

    January 9, 2017

  • Super Service

    Brenda Lay, Purchasing
    Complete Pharmacy Solutions
    West Chester, OH
    H. D. Smith customer for 7 years

    “Your customer service is the best I have worked with. They are always helpful and very good at their job.”

    November 4, 2016

FAQs

How do I begin utilizing the H. D. Smith ordering systems?

Your sales representative can assist you in obtaining login information and instructional materials for operating OrderBase Xpress and its related features. If you do not have login and instructional materials contact your sales representative.

How do I ensure my contract pricing will be in place if I change distributors and/or GPOs?

First, notify your new GPO, who will in turn communicate with manufacturers in their contract portfolio. Also, notify your H. D. Smith Sales Representative. Your representative will ask you to complete a form to designate H. D. Smith as your wholesaler. Dependent upon the complexity and volume of your manufacturer contracts, pricing will be available within 30-60 days.

How quickly can a store be added to H. D. Smith’s Third Party Network?

Upon the completion of all necessary forms and paperwork*, stores are added to the Third Party Network according to the following schedule: Stores submitted by the 15th of each month are loaded by the 1st of the next month. If the store is submitted from the 16-31st of each month, they will be loaded by the 1st of the second following month.

*Affiliation agreements and relationship letters received before the 15th of each month are "guaranteed" to be on the next month's NCPDP report (EOM) to the PMB’s if there are no issues with the letter.

How do I sign up to participate in your marketing programs?

To initiate participation, you can complete the form on Retail Solutions page.

How can I be successful selling home healthcare products?

H. D. Smith provides knowledgeable home healthcare sales representatives to walk you through every step of the process. Additionally, H. D. Smith has compiled the "Retailing Home Healthcare Guidebook," to convey market trends, core products, planograms, referral marketing and much more! Our dedicated customer service team is available to answer any additional questions.

You've got questions. We've got answers.    See all FAQs

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