Pharmacy Best Practices

Improve profitability with pharmacy best practices

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As independent pharmacies work diligently to improve pharmacy margins while serving their patient community, implementing pharmacy best practices can help to ensure quality outcomes while increasing efficiency and improving pharmacy profitability.

Pharmacy best practices cover everything from medication safety and patient communication to pharmacy management and marketing. By promoting pharmacy best practices for all aspects of the business, independent pharmacies can compete more effectively with the big box retailers while continuing to play a vital role in the health of their communities.

The prospect of researching, understanding and implementing pharmacy best practices can be daunting for the average independent pharmacy, where budgets and staff are often stretched thin. H. D. Smith can help by providing access to pharmaceutical expertise as well as resources that can help independents improve financial, quality and operational aspects of the business.

Implement pharmacy best practices with help from H. D. Smith.

Dedicated to serving independent pharmacies since 1954, H. D. Smith is one of the largest independent focused pharmaceutical wholesale distributors in the country today. With a generic drug portfolio that is one of the most robust in the industry, we also provide access to competitively priced brand pharmaceuticals, consumer products, home healthcare supplies, specialty medicines and pharmaceutical supplies, and we are a 340B prime vendor.

While our product offerings help ensure that pharmacies can offer comprehensive medicines and supplies to their community customers, it is our sales team and our suite of value-added services and solutions that help independents benefit from pharmacy best practices.

H. D. Smith sales associates partner with our community pharmacy clients with a consultative approach that helps each pharmacy achieve its goals and desired outcomes. With thorough knowledge of the pharmacy industry as well as pharmacy best practices, our team provides an indispensable resource to pharmacies working hard to serve patients and remain profitable in a highly competitive industry.

H. D. Smith solutions for promoting pharmacy best practices.

To help independents put pharmacy best practices in place, we offer solutions that include:

  • Pharmacy best practices for advertising, marketing and branding so independent pharmacies can compete with the larger retailers for patient attention, front-end traffic, profit margins and script volume.
  • Pharmacy technology that includes OrderBase Xpress, an order management software system that offers instant access to pricing and stock availability for more efficient product procurement.
  • VentureRx services that provide guidance to start a pharmacy, by a pharmacy or find a pharmacy buyer.

Learn more about pharmacy best practices and H. D. Smith, and about solutions for managing pharmaceutical third party logistics.


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Learn more about how H. D. Smith can help you achieve your business goals.

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  • Excellent Service

    Gregory Ferraro
    Robert Jacobson Surgical Pharmacy
    Mount Kisco, NY
    H. D. Smith customer for 35 years

    “Inventory cant be beat, customer service is excellent, deliveries are dependable and returns are smooth. ”

    December 18, 2017

  • Extraordinary Service

    Jenny Dowhower, Pharmacy Buyer
    Schneck Medical Center
    Seymour, IN
    H. D. Smith customer for 62 years

    “Our sales specialist has always gone above and beyond with our annual inventory process, but this week she went even higher. We have recently gone 340B, and she has helped keep my anxiety down and has been with us physically and on teleconferences. She's the best!”

    November 8, 2016

  • Super Service

    Brenda Lay, Purchasing
    Complete Pharmacy Solutions
    West Chester, OH
    H. D. Smith customer for 7 years

    “Your customer service is the best I have worked with. They are always helpful and very good at their job.”

    November 4, 2016

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    “Customer service has always been wonderful – I speak to the same people every time who know me by name. I’ve never had a question or complaint that hasn’t been resolved in a reasonable amount of time.” - Kevin Sexton, PharmD, Co-owner, Danny’s Drugs 

    Danny's Drugs knows how to stand out and make an impact in its community. 

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    Team Member Spotlight

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    With its strong core values, family feel and employee development, there really is no better place to work."

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