Pharmaceutical Wholesaler Customer Service

Getting the pharmaceutical wholesaler customer service you need

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Learn how H. D. Smith can help you achieve your business goals.

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For independent pharmacies, quality pharmaceutical wholesaler customer service is a critical to competitiveness.

The independent pharmacist faces a tough road to profitability today. The cost of purchasing drugs is going up while pharmacy benefit managers are putting downward pressure on prices, and the big box retail chains are ramping up the competition on margins. Securing competitive pricing on brand and pharmaceutical drugs goes a long way to making sure independents are viable, but pharmaceutical wholesaler customer service is vital to getting independents what they need to succeed and thrive.
The best bet for independent pharmacies is to rely on a wholesale pharmaceutical supplier that has always focused on serving smaller independent operations. Wholesale distributors who focus on independent pharmacies will have unique service offerings that are specifically tailored to meet the needs of community pharmacies.
For independent pharmacies that want a wholesale pharmacy supplier that still delivers superior pharmaceutical wholesaler customer service, consider the many services and offerings from H. D. Smith.

H. D. Smith: a national leader in pharmaceutical wholesaler customer service.

H. D. Smith has been providing competitively priced wholesale drugs and remarkable service to independent pharmacies for more than 60 years. As the nation’s largest independent wholesale pharmacy distributor, we can easily compete with the Big 3 suppliers on price and selection while delivering pharmaceutical wholesaler customer service that far surpasses their offerings.
For us, pharmaceutical wholesaler customer service starts with a customer-focused mission. We believe that the quality of care provided by independents is superior to that of the big box retailers and mail-order pharmacies, and we’re dedicated to delivering the service independents need to continue serving their communities.
Our commitment to customer service includes:
  • Accessible customer service agents who provide responsive assistance, no matter how large or small the pharmacy.
  • Reliable order fulfillment, giving independents continual access to the products they need to serve their customers and turn a profit.
  • Flexible business terms and deliveries that recognize every pharmacy has unique needs.

Beyond pharmaceutical wholesaler customer service: programs and solutions for profitability.

In addition to supporting community pharmacies with superior pharmaceutical wholesaler customer service, we provide a range of solutions, technologies and programs to help independent pharmacies manage their businesses more effectively. These include:
  • Retail solutions for marketing and merchandising that help independents compete with the big box retailers.
  • Management solutions to streamline administration and increase productivity and efficiency.
  • Technology solutions to simplify back-end management processes, including ordering, billing, reporting, price maintenance and more.
Learn more about pharmaceutical wholesaler customer service from H. D. Smith, and about our offerings as a specialty pharmaceutical wholesaler.

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  • Customer Service

    Christina Price
    Ray's Pharmacy
    Arlington, TX

    “My experience with customer service is that they ROCK! They are very courteous and helpful in every way. I like dealing with them because they take care of things on the spot. ”

    November 29, 2016

  • Excellent Service

    Gregory Ferraro
    Robert Jacobson Surgical Pharmacy
    Mount Kisco, NY
    H. D. Smith customer for 35 years

    “Inventory cant be beat, customer service is excellent, deliveries are dependable and returns are smooth. ”

    December 18, 2017

  • Excellent!

    Les Williams
    Terry's Family Pharmacy
    Verona, NJ
    H. D. Smith customer for 32 years

    “We always receive an accurate delivery. There is never a shortage, and no question, there is never a mistake in the pick. The return system is the best, and again, no question how it works. Credits are also given so fast.”

    February 3, 2017

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  • Dannys Drugs

    Customer Spotlight

    “Customer service has always been wonderful – I speak to the same people every time who know me by name. I’ve never had a question or complaint that hasn’t been resolved in a reasonable amount of time.” - Kevin Sexton, PharmD, Co-owner, Danny’s Drugs 

    Danny's Drugs knows how to stand out and make an impact in its community. 

    Learn how it took the right business deal with a personal touch to solidify this rewarding partnership.

    Read more

  • Maria Valeriano

    Team Member Spotlight

    "Every day at H. D. Smith, I feel valued and respected. By far this is the best company I have ever worked for, and I cannot imagine ever finding a company that values its employees as much as H. D. Smith does.

    With its strong core values, family feel and employee development, there really is no better place to work."