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Conversion Process

First Aid Kit - LargeH. D. Smith has implemented a quick and streamlined conversion process to ensure new customers experience a smooth transition to H. D. Smith. The conversion timeline can be be altered to respond to an indvidual customer's needs.

Phase 1
  • Obtain Usage and Paperwork
  • Review Payment Schedule and Terms
  • Obtain Individual Contracts
  • Account Set-Up
  • Operational Analysis
  • Contract Loading and Verification

Phase 2
  • Order Hardware/Software
  • Verify Product Inventory
  • Purchase Product
  • Key Contact Meetings

Phase 3
  • Confirm Route, Stop and Delivery Time
  • Catalog Load and Pricing Verification
  • Install Hardware/Software
  • Train Pharmacy Staff (ongoing)
  • Welcome Packet - Test Delivery
  • Go Live on Ordering System

Need to change wholesalers? H. D. Smith is eager to discuss your business needs and begin delivering the customer service you deserve. To begin the conversion process, contact your local H. D. Smith distribution center or complete our needs assessment form.

Become an H. D. Smith customer Call 866.232.1222 or complete a no–obligation needs assessment form