Corporate Office

General Information
866.232.1222
3063 Fiat Avenue
Springfield, IL 62703
New Account Inquiries
866.234.6507

Specialized Customer Support

ORDERBASE Xpress (OBX)
Tech Support
866.210.3422
M-F 7AM – 8PM CT
Home Healthcare
877.267.6507

Customer Service

Our Customer Service teams are divided into three regions, and assigned to you based on the distribution center from which you are served.

Service area map

East Customer Service | 8:00AM – 6:00PM EST

Serves customers from the following Distribution Centers:

Florida 866.751.8229
New York Metro/New Jersey 888.552.2526
New England/New Hampshire 866.238.9791

West Customer Service | 8:00AM – 6:00PM PST

Serves customers from the following Distribution Center:

California 800.422.7637

Central Customer Service | 7:00AM – 5:00PM CST

Serves customers from the following Distribution Centers:

Illinois 800.252.8090
Kentucky 877.879.0011
Texas 800.779.8326

SmartSource Telemarketing

Servicing all H. D. Smith coverage areas:

East & Central | 10:30AM – 7:00PM EST  877.552.2526

West | 9:30AM – 6:00PM PST 800.395.8989

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