Become a Customer

Our streamlined conversion process is designed to make your transition to H. D. Smith as smooth as possible. The phases below are customized to respond to each customer’s unique needs.

Phase 1
  • Obtain Usage and Paperwork
  • Review Payment Schedule and Terms
  • Obtain Individual Contracts
  • Account Set-Up
  • Operational Analysis
  • Contract Loading and Verification

Phase 2
  • Order Hardware/Software
  • Verify Product Inventory
  • Purchase Product
  • Key Contact Meetings

Phase 3
  • Confirm Route, Stop and Delivery Time
  • Catalog Load and Pricing Verification
  • Install Hardware/Software
  • Train Pharmacy Staff (ongoing)
  • Welcome Packet - Test Delivery
  • Go Live on Ordering System