H. D. Smith produces the DrugSmith, a monthly customer publication. This informational bulletin keeps our customers up-to-date on the latest product introductions, recalls, programs and services.

H. D. Smith has the personnel, procedures and experience to successfully expedite emergency requests. We ensure a prompt and efficient response through will-call service (as available), H. D. Smith-owned trucks, courier service, air freight and Sales Consultants. 

H. D. Smith carries a complete line of branded and generic pharmaceuticals, over-the-counter items and home healthcare products. Due to the large quantity of stocked items, H. D. Smith is able to maintain at least a 98% adjusted fill rate across all scopes of product lines.

At H. D. Smith, we continually monitor inventory levels at all distribution centers. Due to unanticipated and unscheduled requests, there are times that the designated distribution center does not carry a specific SKU. When that occurs, H. D. Smith provides an automatic transfer so the item can be shipped from another H. D. Smith distribution center.

Developed and maintained by H. D. Smith, InSyte is a powerful PC-based management tool that assists chains and multi-location facilities in monitoring and managing group purchasing history. This multi-level sorting of information allows accounts to be managed individually, in groups, in regions or as an entire entity. The InSyte system provides state-of-the-art data mining technology, which can increase profitability by optimizing item selection and contract compliance, while reducing on-hand inventory.

The OrderBase III Inter-Departmental Billing System provides the versatility to manage and track products being utilized by various departments or locations within an organization. Create invoices for individual accounts or departments with the flexibility to mark-up by the item, the account, the invoice, or the invoice line item.

Another timesaving tool offered with OrderBase III is the ability to perform an inventory of the products in your pharmacy. You can enter the items using the OrderBase III screens, or you can capture them with the MSI-PDT device and upload them into OrderBase III. Once all the items have been entered, you can then produce reports of the inventory for your records.

The reporting capabilities included with OrderBase III provide vital historical purchasing data. In addition, the state-of-the-art Reports Library provides a point-and-click interface to allow easy data mining in seconds. These enhanced capabilities and functionalities offer customers greater flexibility and convenience. 

PharmaGen is H. D. Smith’s premier source for generic pharmaceuticals. H. D. Smith has contracted with the market's leading generic manufacturers to offer over 7,500 quality generic pharmaceuticals at superior prices, including the fastest moving CII items. The PharmaGen procurement personnel monitor the generic market daily and adjust prices accordingly. Being enrolled in the PharmaGen program ensures that you are being offered the best possible price and value on generic pharmaceuticals.  

Total Returns, a division of H. D. Smith, is a full-service returns processing company focused on pharmaceutical reverse distribution management. Total Returns provides comprehensive on-site and off-site solutions. Furthermore, the state-of-the art processing facility has the capacity to process and store controlled substances, refrigerated items and hazardous pharmaceutical products.

Leverage the convenience of your existing Internet connection to create and send your orders to H. D. Smith by utilizing our secure web-based application. The H. D. Smith web ordering system is available 24-hours a day, seven days a week and can be accessed from any PC with Internet access. OrderBase Xpress provides instant access to product availability, as well as updated pricing and contract information.